It is more than just a word

We throw a lot of words around when we get into a discussion of Customer Retention. Words like loyalty, rewards, benefits, marketing, communication, value, etc. The word we do not spend enough time on is Culture! Having assisted dealers over the past 10 years with...

Hidden Profit Centers

When the industry slows down we must take advantage of every avenue to maximize and create new income streams. Most business leaders already know that the Service Drive and your Database are untapped revenue streams in need of the right program to tie into. The...