BrandingCustomer RetentionCustomer ServiceDigital MarketingManagementRewards Programs
Will Retention Programs Put an End to CSI as We Currently Know it?

Will Retention Programs Put an End to CSI as We Currently Know it?

Every dealer knows they want better retention. Constantly spending an average of $700+ per vehicle sold in advertising is just not feasible anymore with the industry seeing shrinking profit margins. So, what is the solution? A robust Retention Program is the...

BrandingCustomer RetentionCustomer ServiceDigital MarketingManagementRewards Programs
An Important topic that is often overlooked or neglected. What is it?

An Important topic that is often overlooked or neglected. What is it?

As a Dealer Principal, General Manager, General Sales Manager, Sales Manager or Service Manager you always look for maximum productivity from your front-line employees, yet many treat them like the least important investment, rather than taking the opportunity...