Customer Service

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April 29, 2021

So, you want people to buy your cars. Let’s say I’m your customer. As a car dealer, you know why Read more...

Dealership For Life
April 6, 2021

Position your dealership to be “first” and grab more parts and service sales dollars! In the quest to generate more Read more...

Happy Customer with high retention
March 1, 2021

You are thinking that you need a retention program to move your business model to the next plateau, but you Read more...

November 2, 2020

As the automotive industry adjusts to a new paradigm in how to run the retail operation, it is time to Read more...

Rewards
September 8, 2020

Dealers for years have been reinsuring their service contracts to help increase F&I income and store profitability. I do not Read more...

Branding
July 6, 2020

My career has necessitated a lot of air travel over the years and during that time I only flew one Read more...

Covid Disinfect
June 1, 2020

It was FDR who said to the American public in our darkest days, March 4, 1933, “all we have to fear Read more...

Pre-Paid Maintenance
May 4, 2020

Everyone is trying to figure out what that is going to be as we prepare to tiptoe back into the Read more...

Covid Service
April 6, 2020

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can Read more...