Will Retention Programs Put an End to CSI as We Currently Know it?

Every dealer knows they want better retention. Constantly spending an average of $700+ per vehicle sold in advertising is just not feasible anymore with the industry seeing shrinking profit margins. So, what is the solution? A robust Retention Program is the primary...

Struggling with Customer Retention?

What are you doing to prepare for the coming changes in the Auto Industry? Your plans must include an increase in service retention. Every dealership in the United States strives to have better retention. It is no secret that the car business is easier, more...

Opportunities

There is a great opportunity for additional gross profits in your database.  One thing that we are assisting our dealer network with is to capitalize on capturing this “lost” business.  Other third parties are making a killing selling to your customers by...

Working Around COVID-19

As I sit in my home hunkered down against the virus, I can’t help thinking about different ways we can work together to help all of the members of the Dealership for Life family. Many of us have taken this time to ramp up their communication with their customer base...
Expectations!

Expectations!

An expectation is something we think about but maybe we unconsciously take for granted in establishing our dealership’s culture, or the way we conduct business on a daily basis. Do we really take the time to fully understand exactly what this word means? We should,...