In Praise of Retention

Position your dealership to be “first” and grab more parts and service sales dollars! In the quest to generate more customer pay parts and service dollars, it pays big to position yourself to be “first”—- first to recommend needed vehicle maintenance and safety...

Customer Loyalty in the Internet Age

It is a well-known fact that today most customers that are in need (or want) of a new vehicle begin their shopping experience by going to the internet. It is probable that most people begin at the Internet for almost every major item they purchase. So it just makes a...